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Governing Law
These Terms are governed by the laws of Hongkong.
Contact Us
Shop Name:footballjerseyr
Company:KINGTOP MANUFACTURING HK LIMITED
Address:NO.2-309 2/F CHUNGKING EXPRESS
NOS.36 NATHAN ROAD TSIM SHA TSUI HK
Email:contact@footballjerseyr.com
Phone:1(702)503-8873 (WhatsApp)
1. Accepted Payment Methods
We accept the following payment methods:
| Payment Method | Details |
|---|---|
| Credit/Debit Cards | Visa, Mastercard, American Express, Discover |
| PayPal | Pay using PayPal balance or linked cards |
| Apple Pay | Available on Safari browser and Apple devices |
| Google Pay | Available on Chrome browser and Android devices |
| Shop Pay | Accelerated checkout with saved payment information |
| Bank Transfer | Available in select countries and regions (check availability at checkout) |
Note: All payment methods are processed through secure encrypted channels. We do not store your full card information.
2. Currency
- Default Settlement Currency: USD
- Currency Display: Customers in select countries/regions may view prices in local currency by selecting from the top menu. Final settlement will be in USD, with exchange rates determined by your card issuer or payment provider at the time of transaction
Note: When paying in a currency other than USD, currency conversion fees may apply. Please check with your card issuer or payment provider for details.
3. Payment Security
We take payment security seriously and implement the following measures to protect your transaction information:
| Security Measure | Details |
|---|---|
| SSL Encryption | 256-bit SSL certificate across the entire site |
| PCI DSS Compliant | Payment process meets Payment Card Industry Data Security Standards |
| 3D Secure Authentication | Some card payments require 3D Secure verification (Visa Secure / Mastercard Identity Check) |
| No Sensitive Data Storage | We do not store full card numbers, CVV codes, or other sensitive payment information |
Note: If suspicious transactions are detected, our risk control system may temporarily hold the order for review. We will contact you via email for verification if this occurs.
4. Payment Process
1. Checkout & Payment
- Add items to cart
- Proceed to checkout and enter shipping information
- Select payment method and complete payment
- Upon successful payment, you will receive an order confirmation email
2. Payment Failure
If payment fails, please check the following:
- Sufficient balance or credit limit
- Correct card number, expiration date, and CVV
- 3D Secure authentication completed
- PayPal account status
Tip: If multiple attempts fail, try a different payment method or contact your card issuer. You may also reach out to customer support for assistance.
3. Pending Orders
- Orders not completed within 24 hours will be automatically cancelled
- Please complete payment promptly to secure your items
5. Order Total & Taxes
| Item | Details |
|---|---|
| Product Amount | Product price as displayed (excluding shipping and taxes) |
| Shipping | Calculated based on destination and order value, displayed at checkout |
| Taxes & Duties | International orders may incur import duties, VAT, or customs fees, payable by the recipient and not included in the order total |
Note: Some countries/regions have duty-free thresholds for imported goods. We recommend checking your local customs policies before ordering.
6. Refunds
Refunds will be processed to the original payment method. Processing and arrival times vary by payment channel:
| Payment Method | Refund Processing Time | Estimated Arrival |
|---|---|---|
| Credit/Debit Cards | 3-5 business days | 5-10 business days |
| PayPal | 1-3 business days | Instant to 5 business days |
| Apple Pay / Google Pay | 3-5 business days | 5-10 business days |
| Bank Transfer | 3-7 business days | 7-14 business days |
Note:
- Refund amounts are based on the original payment amount and do not account for exchange rate fluctuations
- You will receive an email notification once the refund is processed
- If the refund does not appear within the estimated timeframe, please contact support with your order number
7. Billing Information
Please ensure your billing address matches the address registered with your credit card or PayPal account. Mismatched information may result in payment failure or order hold.
Billing Information Requirements:
- Cardholder Name: Must match identification documents
- Billing Address: Complete address including country, city, street, and postal code
- Contact Phone Number: Reachable number for verification if needed
8. Payment Issues
If you encounter any payment-related issues, please contact us:
| Issue Type | How to Handle |
|---|---|
| Payment successful but no confirmation email | Check spam folder; if still not received, contact support with order number |
| Duplicate charge | Usually a temporary authorization hold that will release within 3-7 business days; contact support if it persists |
| Charged amount doesn’t match order total | Review order details; if discrepancy remains, contact support |
| Unable to complete payment | Try a different payment method or browser; contact support if issue persists |
| Payment deducted but order shows failed | May be a failed authorization; funds will be released within 3-7 business days |
Contact Us:
- Email:
contact@footballjerseyr.com - Live Chat: Click chat icon at bottom right (response within 24 hours)
- Support Ticket: Submit a ticket via your account dashboard
9. Frequently Asked Questions
Q: Which credit cards do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and other major credit and debit cards.
Q: Do I need a PayPal account to pay with PayPal?
A: You can pay using your PayPal account, or choose “Pay with Debit or Credit Card” to checkout as a guest without creating a PayPal account.
Q: Why was my payment declined?
A: Common reasons include: insufficient funds, expired card, incorrect information, failed 3D Secure authentication, or bank risk controls. Please contact your card issuer for details.
Q: What currency will my order be charged in?
A: All orders are settled in USD. You may view estimated prices in local currency by selecting from the top menu, but the final charge will be in USD.
Q: Will I be charged currency conversion fees?
A: If your card or payment account currency differs from USD, your card issuer may charge a currency conversion fee. Please check with your bank for details.
Q: How can I get an invoice?
A: An electronic receipt will be sent to your email after your order is shipped. For VAT invoices or pro-forma invoices, please contact customer support.
Q: Do you offer installment payments?
A: Installment payments are not currently available. You may check with your card issuer for installment options through your credit card.
Q: Can I change my payment method after placing an order?
A: Payment method cannot be changed after an order is placed. If you need to use a different payment method, please cancel the original order and place a new one.
For any other payment-related questions, feel free to contact us. We’re here to help!
Support Response Time: Within 24 hours on business days; within 48 hours on weekends and holidays.